Backbase, the banking technology provider behind the Banking OS, has divided its top technology job between two executives, naming Greg Fahy chief technology officer for digital banking and Deepak Pandey chief technology officer for agentic banking.

The two leaders bring a combined 20 years at the company. Fahy will drive expansion of the digital banking business, which over 100 banks rely on to operate their customer and employee channels. Pandey will steer the push into agentic banking, the AI layer Backbase introduced this year that allows agents to carry out customer tasks within a bank’s own controls. The new structure reflects a dual strategy of growing digital banking while speeding up the transition to agentic banking, both on a single operating system.

Backbase notes that banks are often paying for these two programmes at once, frequently through different vendors and distinct budgets. Its answer is to place two technology chiefs on one shared foundation.

Fahy’s responsibilities cover the Delivery Factory, an AI software factory used for implementations, migrations and upgrades. Over the past year, across more than 10 implementations, Delivery Factory teams worked twice as fast as conventional teams. They spent 80% less effort on requirements and specifications and 40% less on coding and review, while achieving 60% more test and automation coverage.

Fahy arrived at Backbase in 2018 as technical director and was most recently CTO for services, overseeing several of the firm’s biggest global transformation projects.

The company’s digital banking business expanded internationally this year. Jet Bank went live as Albania’s first digital-only bank on the Banking OS, Belize Bank Limited selected Backbase to upgrade digital banking across the country, and Tirana Bank rolled out a new digital experience on the platform.

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