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Reliance Retail, 7-Eleven end a five-year India franchise deal as convenience stores struggle

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Reliance Retail, 7-Eleven end a five-year India franchise deal as convenience stores struggle

Reliance Retail, 7-Eleven end a five-year India franchise deal as convenience stores struggle

Reliance Retail and 7-Eleven are ending their five-year franchise partnership in India, with most of their nearly 60 stores set to shut after failing to achieve profitability, people familiar with the matter said. The exit underscores the growing challenge for organised convenience retail from kiranas and rapidly expanding quick-commerce platforms.

Reliance Retail and 7-Eleven are ending their five-year franchisee deal in India, closing most of the nearly 60 convenience stores they operated under the partnership, after struggling to make the format profitable, people familiar with the matter said. A handful of outlets are clearing the inventory before shutting, they said. 7-Eleven may look for another Indian partner to keep a foothold in the market, although no decision has been made, the people said. The exit highlights an unusual squeeze that convenience stores are facing in India, with millions of small kirana stores that have long served consumers' immediate needs on one side and quick-commerce companies that are bringing the same snacks, groceries and daily essentials to doorsteps within minutes on the other. Advt

Reliance and 7-Eleven did not respond to ET's queries. The partnership, struck in 2021, was intended to bring the world's largest convenience-store chain to India through Reliance's retail network. But the business struggled to achieve the scale needed to offset the relatively high costs of running branded stores. 6 million) and a net loss of nearly ₹90 crore in the year ended March 2026, according to its financial statements.


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