Qashier has launched QashierGM, an AI general manager for merchants using its platform. The tool is available to Qashier merchants in Singapore and will roll out in Malaysia, Thailand and the Philippines next month.
Built into QashierHQ, the company's web and mobile app for managing sales, payouts, products and staff, it lets business owners ask questions in plain language about sales, payouts and menu items. It can also carry out routine administrative tasks once a user approves the action.
QashierGM uses each merchant's own transaction and settlement data rather than general information. That lets it explain, line by line, why a payout is lower than a day's sales, or identify an outlet that has underperformed over a given period.
The launch adds an AI layer to an increasingly crowded merchant software market in Southeast Asia, where point-of-sale, payments and business management providers are trying to stand out by adding more automation and data analysis to their systems. Qashier says it serves more than 25,000 businesses across Singapore, Malaysia, Thailand and the Philippines.
Alongside QashierGM, it has introduced Crew, a work chat product built into the same system. Staff can tag "@GM" in conversations to ask for information, update an item or send a customer an invoice with a payment link.
Access is tied to job permissions within the platform. A Store Manager can act only for their own location, while larger changes are routed to someone with authority to approve them. The AI sees only conversations where it is tagged.
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