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Lowe’s debuts drone delivery pilot with Wing, DoorDash

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Lowe’s debuts drone delivery pilot with Wing, DoorDash

The initial rollout at a North Carolina store involves over 100 SKUs and could later expand to other locations.

Drone delivery options are growing across the U.S. as businesses push to accelerate shipping speeds and improve customer convenience. Walmart — which also uses Wing drones — and Amazon are front and center in this trend, with the retail giants announcing major expansions to their existing programs this year. Restaurants like Little Caesars are also tapping into drone delivery.

In the home improvement space, drone delivery can help reduce friction and enable customers to complete their projects quickly, Seemantini Godbole, chief information and AI officer at Lowe’s, said in a press release.

“By piloting drone delivery, we’re addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it," Godbole said.

The drone delivery launch builds upon efforts by home improvement retailers to expand their fast shipping offerings. Lowe's also offers other fast fulfillment options such as curbside pickup and same-day delivery in select ZIP codes. Rival The Home Depot announced last month it is offering a three-hours-or-less express delivery option nationwide, building upon its push to boost customer satisfaction.



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