Will Andy, an AI-powered candidate experience agent, eliminate the “human” from Levi Strauss & Co.’s human resources?
The San Francisco-based company says a resounding no. Instead, LS&Co. says Andy is designed to make the hiring process faster, more responsive and, ultimately, more human-focused.
“Before kicking off this project, our teams sat down and thought about what was foundational to our work in recruiting,” said Karthik Varatharaj, LS&Co.’s chief talent, diversity and inclusion officer. “The universal answer was human connection: building relationships with candidates and assessing fit so we can bring the right people into LS&Co. Once we knew that, we asked ourselves what was keeping us from doing that work, and if there was a technical solution that could help.”
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LS&Co. described Andy on the Unzipped blog. Andy lives on the company’s ‘Work With Us’ page on LeviStrauss.com. Prospective candidates can chat with Andy to explore open roles, ask common questions, apply directly in their chat and receive reminders throughout the application process.
For LS&Co. employees, Andy schedules interviews automatically by working directly with the company’s hiring teams’ Outlook calendars. The company said this eliminates the manual coordination that previously took up valuable time for recruiters and hiring managers. LS&Co. added that this is especially important for retail teams, who were having to take time away from the store floor to schedule interviews.
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