Increasing use of AI systems to manage public utilities creates new risks for critical infrastructure, regulators said.

Public utilities are increasingly using AI systems for day-to-day operations, and New York regulators are concerned they are “susceptible to hallucinations, algorithmic biases, transparency issues, data privacy concerns, misconfiguration errors, cybersecurity attacks, and functional brittleness.”

“These potential risks may have negative consequences for the safety and reliability of New York’s critical infrastructure,” they said.

The PSC’s order directs utilities to file “a complete inventory” of all AI use cases in their operations and “disclose their policies, procedures, and protocols” around the burgeoning technology. The commission said it will “evaluate those procedures and protocols for adequacy and robustness against commonly accepted AI Governance frameworks.”

The commission’s order defines an “AI system” as a machine-based system that “can, for a given set of human-defined objectives, make predictions, recommendations, or decisions influencing real or virtual environments.”

New York utilities are already utilizing AI systems in various ways, including model outage predictions and electric usage. National Grid has deployed a system known as GridCARE to help free up interconnection capacity for large-load customers, regulators pointed out. The New York Power Authority has used AI to analyze drone-captured data for enhanced vegetation management.

Con Edison told Utility Dive the utility is using AI “to improve customer service, proactively identify potential equipment issues before they affect customers or public safety, and to strengthen our inspection and mapping capabilities.”

But more broadly, regulators noted “the actual extent and scope of AI systems in New York utility operations remains unclear.”

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