What we do, how we work, and how we solve enterprise’s toughest problems to deliver real impact.

By: Colin Jarvis, Head of Forward Deployed Engineering at OpenAI

When Codex came out, someone on the team asked me, “What do we do when Codex can just one-shot the use cases we spent the last few months building?”

That question gets to the heart of what FDE means at OpenAI. We work alongside customers to understand their hardest problems and build solutions they can depend on. What we learn helps shape our products and gives Research concrete problems to solve.

That is progress. If we make ourselves obsolete every couple of months, our FDE team is doing its job.

I founded the team in early 2025 to close what we call “the deployment gap”: the distance between what models appear capable of and what people can reliably use to do their work.

Model capabilities have moved faster than the systems and processes needed to put them to use. Sometimes the missing piece is a product. Sometimes a model performs well on a benchmark but cannot do the job with real-life variables and constraints.

We focus on customers’ hardest problems. Where our models can do the job today, we work with Product and our customer to make the solution repeatable and, where they fall short, we work with customers and Research to define the gap and make improvements. Our goal is for each engagement to leave the next customer with a better starting point—if we raise the floor to the point our customers don’t need FDEs to solve this class of problem the next time, we have done our job well.

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