Hiring at scale in industries such as retail, logistics, hospitality, and others has its fair share of challenges. Recruiting teams are expected to fill hundreds of roles within tight timelines, often with limited capacity and with tools that weren’t designed to seamlessly work together. As a result of this, applications pile up, phone screens get delayed, and strong candidates move on before anyone has a chance to reach out to them. The cost of this isn’t just operational. Every unfilled role slows production, impacts customer experience, and affects revenue. Most organizations are stitching together an Applicant Tracking System (ATS), a scheduling tool, spreadsheets, and disconnected feedback loops to manage a process that demands speed and coordination across every step. The hiring workflow itself becomes the bottleneck.

Today, we’re launching Amazon Connect Talent, an AI hiring solution built for talent acquisition leaders managing scaled hiring. It delivers AI-led interviews, data-driven assessments, and consistent evaluation, helping recruiters identify strong candidates more efficiently while providing applicants with a flexible interview experience. Informed by decades of Amazon’s hiring science, Amazon Connect Talent provides transparency for every assessment, interview, and candidate score, enabling recruiters to stay in control of final hiring decisions.

Recruiters configure the evaluation criteria , assessments, and interview questions based on job requirements. AI agents then conduct interviews and assessments at scale, processing thousands of candidates across the hiring pipeline. For candidates, the experience is flexible. AI agents are available day or night, so a candidate can complete their interview at 9 PM after putting the kids to bed, from any device, without scheduling delays.

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