CEO-led commitment, rigorous governance, and human accountability enable Gilbert + Tobin to embed AI into the way the firm operates.

active usage among enabled ChatGPT users, more than twice the adoption rate Gilbert + Tobin typically sees for other tools

for one recruitment research and data-extraction workflow, down from approximately four hours

for selected conflict, KYC, AML, and related checks, down from three to eight hours

Gilbert + Tobin is one of Australia’s leading corporate law firms, recognised for its work across capital markets, mergers and acquisitions, disputes, and technology. The firm’s practice depends on specialist knowledge, careful judgment, and the secure handling of sensitive information.

When generative AI began reshaping knowledge work, Gilbert + Tobin saw an opportunity—not to change how it delivers legal advice, but to raise the standard of the operational work that supports it. The firm set out to give every operations team sharper tools for research, drafting, and analysis, while preserving the governance and professional accountability its clients expect.

ChatGPT Enterprise was introduced first to operations teams, where practical use cases could be tested in a controlled environment. From there, adoption expanded into marketing, business development, recruitment, finance, technology, business transformation, and parts of the legal practice. Throughout, the focus has remained on how the firm operates, not on displacing the professional judgment at the heart of its legal services.

With Codex, the firm is moving further still, from AI that assists individuals with discrete tasks to AI that completes defined steps across larger workflows.

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