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Gilbert + Tobin rethinks the business of law with AI

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Gilbert + Tobin rethinks the business of law with AI

A conversation with Sam Nickless, Partner and Chief Executive Officer at Gilbert + Tobin.

Our Executive Function series features perspectives from leaders driving transformation through AI.

Gilbert + Tobin⁠(opens in a new window) is one of Australia’s leading corporate law firms, with work spanning capital markets, mergers and acquisitions, disputes, and technology. The firm operates in a profession built on specialist knowledge, careful judgement, and the secure handling of sensitive information.

Gilbert + Tobin began by giving its people room to experiment with AI, then introduced ChatGPT Enterprise, ChatGPT Work and Codex to move from individual assistance to defined, multistep agentic workflows, with people responsible for review and approval.

We spoke with Sam Nickless, Partner and Chief Executive Officer at Gilbert + Tobin, about leading adoption from the front, where he’s seeing the value of AI, and his advice for other CEOs.

We have three objectives: to use AI to deliver better services to our clients, make Gilbert + Tobin a great place to work for our people and firmly establish ourselves as a leader in our market.

The real value we’ve seen from AI so far hasn’t been about reducing cost or needing fewer people, but freeing our people to focus on the more human side of their work, meeting with clients, coaching their teams and mentoring the future leaders of our industry.

“It’s been about…freeing them up to then do the more human side of their work.”

When ChatGPT first became available, we encouraged people to experiment with it and think about where it might create value.


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