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Amazon blocks Meta’s Muse AI agent from its retail site

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Amazon blocks Meta’s Muse AI agent from its retail site

Business News Tech AI Amazon blocks Meta’s Muse AI agent from its retail site

Meta’s Muse, which was introduced earlier this month, is designed to help people carry out such common online tasks as shopping and booking appointments. Amazon prohibits other companies from deploying automated tools to shop its site and started blocking Muse on Sunday night, a spokesperson said. Shoppers using Muse see a series of pop-ups saying its use violates Amazon’s terms of use.

Amazon .com Inc. has blocked Meta Platforms Inc. ’s new artificial intelligence agent from its retail site after the social media company declined a request to remove the bot. Meta’s Muse, which was introduced earlier this month, is designed to help people carry out such common online tasks as shopping and booking appointments. Amazon prohibits other companies from deploying automated tools to shop its site and started blocking Muse on Sunday night, a spokesperson said. Shoppers using Muse see a series of pop-ups saying its use violates Amazon’s terms of use. “We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” Amazon spokesperson Lara Hendrickson said in an emailed statement, adding that an opt-in requirement is standard practice for food delivery apps and online travel agencies. “Agentic third-party applications such as Muse have the same obligations, and we’ve requested that Meta remove Amazon from the experience.”


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