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Ledger Warns Buyers Not to Set Up Wallets From Reseller After Users Report Losses

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Ledger Warns Buyers Not to Set Up Wallets From Reseller After Users Report Losses

Bitcoin Magazine

Ledger Warns Buyers Not to Set Up Wallets From Reseller After Users Report Losses

Hardware wallet manufacturer Ledger has said that it is investigating loss of user funds after customers in South East Asia reported issues with devices bought from a reseller. 

The Paris-based company on Friday advised customers who’d bought from vendor CryptoBilis within the last 90 days to not set up their devices. 

Ledger did not reveal how much money users had lost but one blockchain investigator, Specter, wrote on X that he’d traced theft addresses following social media posts and that over $86 million had been lost. 

BREAKING: Ledger reports loss of funds from users in South East Asia who purchased products from the reseller "CryptoBillis".

The situation is ongoing and users are urged to review Ledger's official updates. pic.twitter.com/0GT3cthQtD

The issue comes following a number of data breaches this year in the crypto world and a huge hack of popular Coldcard hardware wallet devices in July. 

“Ledger is investigating reports of loss of funds from users in South East Asia who purchased products from a reseller named CryptoBilis,” Ledger said via its support X account. 

Ledger added that it had asked CryptoBilis to pause all sales and shipments of Ledger devices.

“If you have set up your Ledger device, consider moving assets to a new Ledger signer (with new seed). We will continue to inform customers of updates as the investigation progresses,” the company said. 

In a statement to Bitcoin Magazine, Ledger said that based on the information to date, the incident is isolated specifically to this reseller in this specific market.


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