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Voice AI adoption scales up in India, moves beyond experimentation

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Voice AI adoption scales up in India, moves beyond experimentation

Home / Technology / Tech News / Voice AI adoption scales up in India, moves beyond experimentation

Multilingual, integrated and outcome-focused deployments gain ground as enterprises increasingly partner with technology providers

Voice AI adoption in India is moving beyond experimentation, with enterprises scaling multilingual and outcome-focused deployments. (Representative Image)

Shivani Shinde Mumbai 2 min read Last Updated : Oct 08 2026 | 8:55 PM IST

Voice AI adoption in India is moving beyond early experimentation towards multilingual, integrated and outcome-oriented deployments. At the BPM Confluence on Thursday, Nasscom, the country’s premier trade association, released the findings from its report, “India Voice AI Readiness 2026”, in partnership with Krisp, which is a leading provider of Voice AI models and solutions.

*BFSI, telecom, ecommerce, retail/consumer packaged goods, travel and logistics among the major adoption sectors

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Partnership-led models becoming central to scale up Voice AI deployment in India

*41% of organisations use a hybrid model combining internal teams with external technology or implementation providers

*30% of scaled organisations also report a positive impact on their revenue

*Multilingual and Indian-language accuracy ranks among the top three spending priorities for 63% of organisations, alongside real-time agent assist, QA analytics and autonomous voice agents

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