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RTX 5090 owner says PNY denied a warranty claim because they didn't use the included cable or adapter

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RTX 5090 owner says PNY denied a warranty claim because they didn't use the included cable or adapter

WTF?! What's worse than having an RTX 5090 valued at north of $4,000 die? Having the manufacturer refuse a warranty claim because the power cable or adapter that came with the card wasn't used. That's the unenviable situation facing one owner, who said they were using the 12V-2x6 cable that came with his Asrock PSU.

Redditor Melodic_Initial_1767 writes that their PNY RTX 5090 purchased last September died last month. Both the PSU and card ends of the 12VHPWR cable melted – something we've seen several times before – and the PC no longer recognizes the GPU.

The user adds that the PSU connected to the card was a modular Asrock PG-1600G ATX 3.1. The melted 12V-2x6 cable was the one that came with this power supply.

Additionally, the RTX 5090 was idling at the time it died. It was using a stock VBIOS, wasn't overclocked, and actually had its power limit set below default specifications. No adapter or splitter was used, either.

A ticket was opened with PNY. It was denied the same day. An email from the company explained that any of its GPUs that require a 16-pin connection include a PNY-approved power cable or adapter in the box. If this specific cable isn't used, the card isn't covered under warranty.

The email adds that if a third-party power cable, adapter, or PSU cable is used and damage occurs - including melting, burning, overheating, or deformation of the connector - PNY cannot accept the product under warranty.

The final line clarifies that any damage to a card caused by non-PNY cables falls under the responsibility of the manufacturer of that cable or power supply.


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