CONNECT WITH US
Tech

Tech

Online Shopping Platforms Turn Against Third-Party AI Agents

Gizmodo - Tech logo

Published on

Add as a preferred source on Google
Online Shopping Platforms Turn Against Third-Party AI Agents

AI shopping agents are all the buzz, but not all online shopping platforms are 100% on board.

Secondhand luxury shopping platform The RealReal told The Verge this week that it was fortifying its bot defense system against AI shopping agents. The decision reportedly came after the outlet found that AI agents can be used to exploit a feature that allows The RealReal users to put items “on hold” for 20 minutes by placing them in their shopping cart. With AI shopping agents able to work around the clock, The Verge reporters used Meta’s Muse shopping agents to keep items on hold for hours on end, preventing other shoppers from buying them.

The RealReal will now make it tougher for shopping agents to log in to its platform, add items to carts, and check out, according to the report.

The RealReal isn’t alone in its position against agentic shopping. Despite a growing list of companies that are jumping on the agentic shopping bandwagon, there is also a lengthy list of those remaining somewhat more cautious. Retailer Tapestry, which is the parent company of brands like Coach and Kate Spade, and department store Kohl’s both don’t allow AI shopping agents to complete purchases on their platforms, according to the Wall Street Journal , while online pet store Chewy and department store chain Neiman Marcus block some agents. Delta Air Lines told TechCrunch recently that it does not yet allow AI agents to buy tickets on behalf of flyers. Many users online have also reported an inability to use Muse to shop autonomously from the online platforms of brands like Adidas .


Source link
Related Topics:Tech

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We TheMorningPulse.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It's possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.