Some displays are failing within hours of unboxing. Apple is offering replacements, but is the issue really that widespread?

Some iPhone Duo owners began reporting screen damage shortly after their new phones arrived last Friday, with bright white lines appearing on the inner display within hours of unboxing. It’s a problem for affected owners, but the reports alone don’t establish how widespread it is or common.

Apple has acknowledged a display issue now and said it will offer replacements: “We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”

Also: Live now! Watch CNET fold the iPhone Duo thousands of times

The cause and failure rate remains unconfirmed, but teardown experts have identified several ways the hinge could damage the screen. Here’s what we know about the reports, how concerned you should be, and what to do if your display fails — including how to decide between a refund or a replacement.

If this is a manufacturing or assembly issue, it’s ultimately not down to you. However, based on the reports I’ve read from users in this situation, the customer service and support messaging around this issue seems to be a little muddled at present.

, told them that they must have damaged or dropped the Duo before going on to say “it’s a new device and it’s fragile and these things should be expected with new technology,” and then suggested the owner insure it and make a claim.

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