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Exclusive: ServiceNow and Nvidia launch Arc, a new AI agent for enterprise

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Exclusive: ServiceNow and Nvidia launch Arc, a new AI agent for enterprise

The two companies are trying to solve the AI agent security conundrum with multiple layers of real-time security checks.

One of the main roadblocks to adopting more autonomous AI systems for companies is adequate security controls, especially after a summer of agent-led breaches. Software company ServiceNow has partnered with Nvidia to address that need by combining AI capabilities with security-first guardrails.

Arc, which ServiceNow and Nvidia call “a personal long-running AI agent that can take on everyday work,” is generally available as of Wednesday. The companies originally released the idea for the agent back in May. Arc is available now on Mac, but Windows support is still on the way.

“Arc is governed and secured by the ServiceNow Super Intelligence Control Tower and enforced with Nvidia OpenShell, allowing it to work independently while the enterprise stays in control,” the companies wrote. OpenShell is an open-source tool that controls runtime. The Control Tower is ServiceNow’s governance framework for AI agents, which aims to be a catch-all service that monitors what agents are doing, vets their access, checks for security risks like prompt injection, measures agent performance, and more.

Like many agents built for enterprise use, Arc is designed for daily tasks that rely on productivity tools such as email and Microsoft Teams. Designed to run efficiently on Nvidia’s new RTX Spark devices , it can run locally on an employee’s desktop or within Nvidia OpenShell on its own device. Similar to other agents that work off of accumulated context, ServiceNow and Nvidia said Arc builds memory and skills over time so that its performance continually improves.


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