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Enterprise AI at scale: These five shifts reshape GCCs

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Enterprise AI at scale: These five shifts reshape GCCs

The real question isn't just how much AI a GCC has adopted. It's whether it can turn these five shifts into scaled, governed, measurable capability, notes Deval Shah, Vice President and GCC Practice Head, Infosys.

Across India’s GCCs, 75% of functions are now supported by AI, yet AI enhances only 31% of tasks on average. This is as per the AI-first Global Capability Centers Index 2026 from Infosys Knowledge Institute. The defining challenge for enterprise AI is turning widespread adoption into meaningful business impact. That means building scaled, governed capabilities that deliver measurable business value. As AI gets embedded across functions, GCCs are increasingly becoming the place where that challenge gets addressed. Five shifts will decide how well they do it.

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