Bharat Sanchar Nigam Limited (BSNL) has announced four initiatives at India Mobile Congress (IMC) 2026, covering customer support, network security, government-to-citizen messaging and future fibre infrastructure. The announcements include new capabilities for BSNL Vaani, an AI-based cybersecurity partnership with Saptang Labs, the Bharat Sandesh messaging platform and an intended All-Photonics Network collaboration with Fujitsu Japan.

The initiatives were unveiled on October 8 at Yashobhoomi, New Delhi, in the presence of Union Communications Minister Jyotiraditya M. Scindia and Department of Telecommunications Secretary Amit Agrawal. Together, they outline BSNL’s plans to make its services easier to access, strengthen protection within its network and explore new uses for its fibre infrastructure.

One of the customer-facing announcements concerns BSNL Vaani, the operator’s existing chatbot. BSNL said Vaani will provide customers with a view of network performance at their location, alongside support in Indian languages and the ability to register complaints by voice.

According to the announcement, the app will automatically detect the user’s location and display live network status. Customers will also be able to listen to network details in the Indian language of their choice.

For subscribers, this could make it easier to understand whether a connectivity problem is linked to conditions in their area. Instead of navigating multiple menus or filling out a complaint form, users will be able to speak to register their concerns.

The emphasis on regional languages is particularly relevant to making customer support more accessible. However, BSNL’s announcement does not specify the complete list of supported languages or a rollout schedule for the new capabilities.

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