Bharat Sanchar Nigam Limited (BSNL) is preparing for the next phase of its network expansion, with 5G services emerging as a key focus following the rollout and expansion of its indigenous 4G network across India BSNL is looking to build on its existing infrastructure while strengthening network capabilities and customer-facing services.

BSNL’s 4G network is delivering the expected results, with the state-run telecom operator now preparing for 5G expansion, according to a senior company official cited in a recent report. The company is continuing to expand its 4G footprint across the country while preparing for the next generation of mobile connectivity.

The development comes as BSNL is also introducing initiatives focused on network transparency, cybersecurity, digital communication and future-ready infrastructure.

BSNL’s transition towards 5G is expected to build on the progress made through its indigenous 4G network. The company has been expanding its network presence while preparing for future connectivity services the ongoing 4G expansion remains an important part of BSNL’s network strategy, particularly as the operator works to strengthen its mobile services and extend connectivity across different parts of India.

While BSNL has indicated that it is moving towards 5G, a specific commercial launch timeline was not disclosed in the report beyond network expansion, BSNL is also focusing on improving the experience of customers using its existing services.

As part of its customer-focused initiatives, BSNL is enhancing its Vaani chatbot to provide users with information about network performance in their respective locations the upgraded platform is designed to automatically detect a customer’s location and display live network status.

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