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Apple is closing the ‘world’s largest community of Apple fans.’ Why shutting it down makes sense

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Apple is closing the ‘world’s largest community of Apple fans.’ Why shutting it down makes sense

On Tuesday, Apple announced it will permanently shut down one of its oldest online services: the Apple Support Community forum, where users could post questions and get answers about the iPhone, the Mac, and other Apple products they owned.

The forum has existed in some form since the late ’90s, but its closure, while abrupt, makes a lot of sense. Here’s what you need to know.

One Tuesday, visitors to the Apple Support Community (found at discussions.apple.com) discovered they could no longer post new topics to the nearly three-decade-old Apple forum.

Instead, they were greeted with a message from Apple announcing the community’s upcoming closure.

“The Apple Support Community will permanently close on November 20, 2026,” the message read. “Starting today, the site will no longer accept new posts and is available in a read-only state.”

The message went on to thank the members of the Apple Support Community “who have contributed their time and expertise to help others with their Apple products.”

As of the time of this writing, all Apple Support Community posts are still available to browse, but, as Apple’s message stated, new posts cannot be created, and existing posts cannot be replied to.

And, presumably, all posts will be wiped from discussions.apple.com on November 20.

Apple has offered some version of the Apple Support Community for nearly three decades.

As noted by 9to5Mac, in 1998, Apple launched Apple Tech Exchange, its first forum-based community support site. The purpose of the forums was to provide one central location where Apple’s customers could get their support questions answered by other Apple users.


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