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Amazon delivery drivers are getting smart glasses. What they can see might surprise you.

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Amazon delivery drivers are getting smart glasses. What they can see might surprise you.

Amazon plans to roll out 5,000 of what it’s calling smart delivery glasses, which were designed in-house, to delivery drivers this year, with a goal of equipping more than 20,000 drivers with these gadgets by the end of next year. The smart glasses are intended to guide drivers through every step of a delivery while freeing up their hands, the Seattle-based retail giant said in a recent announcement.

“After exploring a range of different approaches, we landed on smart glasses because they solve the core problem: They put everything a driver needs directly in their line of sight, using a design that’s comfortable and familiar, so their hands are just carrying packages and their eyes stay up,” Amazon said in a statement. 

“The glasses guide drivers through each step, from confirming the right packages are in the van to surfacing customer delivery preferences on the walk to the delivery location to capturing proof of delivery automatically.” 

The glasses provide various helpful prompts to the delivery driver, including how many packages are associated with a particular stop, navigation instructions, and customer delivery preferences. But others—like an audio alert that a pet may be present—a driver could presumably deduct on their own. 

Though many consumers still find smart glasses to be “ creepy ”—thanks to the related privacy, security, and ethical concerns—Amazon says it designed the glasses with privacy top of mind. The company said the camera on the glasses only captures still images, as there’s no video or audio component, and every image is automatically anonymized.


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