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Airtel Builds Agent Bridge, Its In-House AI Platform, and Adds GPU Capacity

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Airtel Builds Agent Bridge, Its In-House AI Platform, and Adds GPU Capacity

Bharti Airtel has built an in-house AI agent platform called Agent Bridge and added GPU capacity across its data centres. Speaking on the company’s Q2 FY27 earnings call, Managing Director and CEO Shashwat Sharma said the platform and additional computing capacity are helping Airtel deploy AI faster across customer-facing services and internal operations.

Sharma said Airtel spent the previous two quarters laying the groundwork to integrate AI into its digital platforms. The company also ran experiments to see how AI could change the way its teams work its priority now is to expand the use of applications that are already delivering results. Airtel did not disclose how much GPU capacity it added or announce plans to offer Agent Bridge externally on the call.

Call centre bots were among Airtel’s early uses of AI Sharma said the company is also applying AI to recruitment, including screening candidates at scale, and to video KYC for customer onboarding. He also cited the process of closing the company’s quarterly accounts as an area where AI is changing how teams work. Sharma said customer safety, privacy and data sovereignty remain priorities as Airtel expands its use of AI.

Sharma said Airtel’s real-time decision engine has generated more than 10 billion recommended next actions across its channels. Airtel uses customer context to personalise the content and recommendations it delivers. The company brings information from different points in a customer’s journey into a single view so its systems can use that context when deciding what to show.



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