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911 Outages Hit Multiple Cities in California

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911 Outages Hit Multiple Cities in California

Disruptions of 911 and other emergency services were reported in at least three parts of California on Thursday, including Oakland, Riverside County (east of Los Angeles), and Santa Barbara County on the central coast.

The Oakland Police Department posted a notice to Facebook on Thursday that its Computer-Aided Dispatch (CAD) system froze and displayed an error message around 8:30 p.m. local time on Wednesday. All 911 calls were transferred to the Alameda County Sheriff’s Office, and dispatchers have been relocated to a local fire dispatch station.

“We are responding only to Priority One calls,” the Oakland PD wrote on Facebook. “The City of Oakland’s IT department is working with AT&T to restore internet and phone services.”

The 911 outages appear to be impacting AT&T and T-Mobile customers in Santa Barbara, according to local news outlet KEYT, though it’s yet unclear if other mobile carriers are seeing issues.

The Santa Barbara Police Department wrote on Facebook: “If you are unable to reach 911, please call the Santa Barbara Police Department’s 24/7 Dispatch Center directly at 805-882-8900 for emergency assistance.” Text-to-911 doesn’t appear to be impacted.

The Riverside County Sheriff’s Office posted a notice to its website on Thursday that it was affecting “some cellular users’ ability” to call 911. Anyone trying to call 911 in Riverside County who’s unable to get through is being encouraged to dial 951-776-1078.

Gizmodo called the non-emergency line for the Riverside County Sheriff and was greeted by an AI agent that eventually directed us to a human.


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