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Why Don’t Some People Use Chatbots?

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Why Don’t Some People Use Chatbots?

Note: This analysis is an excerpt from a broader June 2026 study about Americans and artificial intelligence.

This study is a part of Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI).

The Center conducts research to inform the public, journalists and decision-makers. Tracking the rise of AI in society has been a key priority for us over the years. It’s important to understand how people use AI in their lives and how they feel these tools will impact themselves and society.

We surveyed 5,119 U.S. adults from Feb. 17 to 23, 2026. Everyone who took part in this survey is a member of the Center’s American Trends Panel (ATP). The survey represents the views of the full U.S. adult population.

Here are the questions used for this report, the topline and the survey methodology.

Although chatbot use is rising in the United States, about half of U.S. adults say they never use one, according to Pew Research Center’s February survey of U.S. adults.

And for now, these non-users don’t feel like they’re missing out – most are not interested and have no plans to use chatbots soon.

This is part of a broader survey on Americans’ views of and experiences with artificial intelligence (AI). To learn more, read the report overview.

Older adults are often less likely to be the first adopters of new technologies. Chatbot use follows a similar pattern.

Roughly three-quarters of adults 65 and older say they never use chatbots.


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