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I’ve Mentored People for 20 Years. I Use These 4 Steps to Help Them Advance

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I’ve Mentored People for 20 Years. I Use These 4 Steps to Help Them Advance

Use this four-step framework to turn mentoring into a two-way exchange that sharpens your leadership skills while you help someone else grow.

Early in the evolution of social media marketing, I was interviewing a recent college graduate for an entry-level position. During the conversation, I found myself explaining how organizations were beginning to embrace social media as an important marketing channel. I spoke confidently about how brands could connect with consumers in new ways and believed I had a strong understanding of where the industry was heading.

The candidate began building on several of my points and offered insights that went far beyond anything I had discussed. She understood the platforms, user behaviors and emerging trends at a level I simply did not. While I had learned about social media through corporate training programs, agencies and industry experts, she had grown up immersed in these platforms every day.

Within minutes, the dynamic shifted. I stopped trying to teach and started asking questions. What platforms were gaining traction? How were younger consumers using them differently? What trends did she see that marketers were overlooking? By the end of the conversation, I realized I had learned far more than I had taught.

That experience eventually inspired a reverse mentoring initiative where younger employees shared expertise with senior leaders. More importantly, it taught me a lesson that has shaped every mentoring relationship since. The greatest value of mentoring is rarely the advice being shared. It is the perspective being gained.

The best mentors enter conversations with the belief that they have something to teach and something to learn.


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