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Patient comfort with AI-driven health care hinges on provider oversight

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Patient comfort with AI-driven health care hinges on provider oversight

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More than half of patients (56%) are comfortable with artificial intelligence (AI) making diagnosis or treatment decisions when their health care provider can change or override them, but that figure falls to just 9% when AI makes those decisions without provider review, according to new data from the West Health-Gallup Center on Healthcare in America. The nationally representative survey of more than 5,000 U.S. adults found similar patterns in patient comfort with AI used to interpret diagnostic images or make medication decisions.

In a separate survey of more than 1,000 health care providers, nearly nine in 10 (89%) report using AI for work in the past year, but only 20% report receiving any formal AI training. Training rates varied considerably by practice setting, from 30% of providers in hospitals or health system practices to 16% in provider groups and just 11% in independent practices.

The survey also revealed providers underestimate how comfortable their patients are with AI. When AI makes diagnosis and treatment decisions that a provider can override, 56% of patients say they would be comfortable, but only 36% of providers believe most of their patients would be, a 20-percentage-point gap. That comfort collapses when the provider is removed, with just 9% saying they would be comfortable with AI making diagnosis and treatment decisions without provider review.

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