Two Umamusume concerts in Los Angeles have been canceled after workers could not get their visas approved in time for the event, leaving American fans distraught.

On October 18, the official Umamusume: Pretty Derby Twitter/X account announced that staffers working the shows — scheduled for October 22 and 23 — were having difficulties securing their travel visas. At the time, it did not cancel the events, but warned concertgoers that this may impact the festivities.

The possibility that these concerts would be canceled sparked concern among the game’s fanbase, with many joking (or perhaps being fully serious) that this event might politically “radicalize” them, given the extremely long wait times for visas in the United States right now.

The next day, Cygames confirmed that the Los Angeles concerts had been officially canceled, offering refunds to fans who’d purchased both on-site viewing tickets and streaming tickets to watch the show remotely. Responses to fans who made travel plans are also in progress, though Cygames admitted that this may take “some time.”

“Although we have coordinated repeatedly with all parties concerned and explored every possible option in our efforts to make this event happen, we were unable to obtain the necessary visas for entry into the US, so we have come to the painful conclusion that holding the concerts is no longer possible,” the post reads.

“Once again, we sincerely apologize for the inconvenience this causes to all the Trainers who were eagerly looking forward to the concerts, as well as to the Umamusume cast, partner company staff, and everyone involved who put tremendous effort into making this event happen.”

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