Sumsub has joined forces with Jelou AI to embed identity checks directly into financial services onboarding that begins on WhatsApp.
Under the arrangement, Sumsub’s verification technology will be combined with Jelou’s agent-building infrastructure, which links AI agents to a company’s internal systems and business rules. The aim is to turn a chat into the starting point of a financial relationship. The AI agent handles the customer’s request, triggers the verification step and then uses the result to decide what happens next, following the criteria set by each institution.
Linking these steps gives financial services providers a way to merge conversational engagement and identity checks into one continuous journey. The verification result supplies data that can either push an application forward or flag it for further scrutiny, while the AI agent manages the subsequent actions.
The two firms plan to explore several use cases, including onboarding for remittances, money transfers and online payments. In each scenario, the goal is to tie a customer’s first request to the verification needed before they can proceed.
Jelou supplies the technology that lets AI agents work with enterprise systems, data and tools. Sumsub brings its identity verification capabilities, which sit within a wider platform covering individual and business verification, fraud prevention, ongoing monitoring and risk management.
The partnership targets a particular challenge in conversational financial services: balancing the convenience of starting an application through a chat with the controls institutions need before taking on a new customer. The companies will concentrate on joining these stages together in a way that reflects the processes and requirements of each institution.
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