The company was co-founded by Karan Mehta and Sonali Jindal, both previously founders of consumer lending firm Kissht. Rezolv says it now serves more than 22 banks and non-banking financial companies (NBFCs), a client list that includes ICICI Bank, AU Small Finance Bank, Poonawalla Fincorp and Bajaj Auto Credit. The platform reportedly handles 6.5 million minutes of borrower conversations each month across more than 12 million loan accounts, with its Strategy Builder tool delivering a 35% improvement in bounce and resolution rates according to the company.

Rezolv’s commercial proposition sits at the intersection of workflow automation and collections intelligence. Rather than selling point tools, the company positions itself as an end-to-end operating layer for lenders: covering pre-delinquency engagement, active collections, field operations, legal recovery and write-off management, orchestrated through AI agents. The emphasis on measurable outcomes rather than AI adoption as a metric is deliberate. Co-founder Sonali Jindal framed the distinction clearly: “AI adoption is no longer the challenge. The real challenge is metricisation: can you quantify the business impact AI is creating?”

That framing is commercially astute in the current Indian market. Large NBFCs and small finance banks have faced pressure from the Reserve Bank of India over collections practices in recent years, and regulators have been watching whether digital-first lenders can demonstrate compliance alongside efficiency. A platform that can show lenders both a cost reduction and an audit trail has a stronger regulatory story than one that simply automates outbound calls.

The Indian lendtech infrastructure market is attracting sustained institutional interest precisely because the country’s credit stack remains heavily manual.

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