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Meta and Sierra Build Standard for How Personal Agents Interact With Businesses

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Meta and Sierra Build Standard for How Personal Agents Interact With Businesses

An open standard that defines how personal agents interact with businesses is being developed by Sierra, Meta, Genesys, Instinct, Rocket, Shopify, Stripe and Walmart, Sierra Co-Founders Bret Taylor and Clay Bavor said in a Tuesday (Oct. 6) blog post.

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Set to be published by the end of the month, the Personal Agent Protocol will handle authentication, will allow consumers to decide what access to give their personal agents, and will allow companies to set boundaries for what personal agents can do through their websites, APIs or company agents, according to the post.

“The company decides what it makes available, the personal agent gets a consistent way to connect, and the customer gets a faster way to get things done,” Taylor and Bavor said in the post.

The Personal Agent Protocol will be available for anyone to implement, according to the post.

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The v0.1 specification is set to be published by the end of October, together with a reference implementation to help developers get started with it, per the post.

“As personal agents take on more of our everyday tasks, companies need clear, secure ways to work with them while continuing to deliver a trusted experience,” Taylor and Bavor said.



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