Client onboarding remains one of the most stubborn pain points in financial services, where unclear instructions, messy document collection and cluttered data views can slow applications and introduce costly errors. KYCP is tackling these issues head-on with the release of COT 2.1.7, the latest version of its client onboarding tool.

According to KYCP, the update builds directly on the enhancements delivered in version 2.1.6, pushing further towards a simpler, better-guided and more navigable application process. The firm has concentrated this release on three priorities: contextual guidance, document management and clearer visibility of entities.

The most notable addition is a set of Messaging and Guiding Options. KYCP explained that these allow organisations to present their own customised instructions at key points in the onboarding journey, including when related parties are being added, inside the Connected Parties View and throughout Entity Setup.

Crucially, messages can be configured for particular entity types, so users see guidance relevant to what they are actually completing. KYCP said this approach should make the process more intuitive, cutting confusion and helping firms gather more accurate data from the outset.

Document handling has also been overhauled. KYCP has introduced a redesigned Document Upload interface that consolidates every required document into a single dedicated section. Users upload files directly against the appropriate document type, which the system populates automatically. From there, documents can be viewed, edited or removed in the same place, with an inline preview making review easier. KYCP noted that this streamlined design should make collecting and managing documentation faster and less cumbersome.

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