The panel, highlighting scam methodology and the tools that banks and customers can use to fight back, comes as the cost to victims soars, according to Gallup and the FTC.

Talking people out of giving their money away to scammers is a regular part of the job for JPMorgan Chase’s front-line bank employees, and the victims aren’t always who some would expect.

“It’s everybody,” said Darius Kingsley, Chase’s head of consumer fraud and scam prevention.

“We always talk about older people, and when they do fall victim to a scam, they lose a lot of money,” Kingsley said. “But it's equal, if not actually a higher number, as a percentage, of younger people these days.”

Dissuading customers from funding scammers is an everyday occurance at the bank’s branches, and given the prevalence, the bank is leaning into education as a tool to fight back.

JPMorgan Chase, at 3 p.m. Eastern time Wednesday, will livestream a fraud-focused panel to roughly 700 branches, during which the bank’s information security chief, Pat Opet; Washington Post columnist Michelle Singletary; and Brett Leatherman, the assistant director of the FBI’s cyber division, will discuss how AI-enabled impersonation and money movement scams can be spotted, as well as how individuals can strengthen their cyber defenses and protect personal and financial information when using AI tools.

Kingsley will moderate the panel, livestreamed from JPMorgan Chase’s mid-Atlantic regional headquarters in Washington, D.C.

“The problem is the scammers and the scams are getting more and more sophisticated,” Kingsley said in an interview ahead of the event.

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