CLARA Analytics, a provider of AI technology for optimising insurance claims, has introduced Agentic Intelligence, which it describes as the sector’s first complete AI workforce designed for complex casualty and workers’ comp claims.
The new offering sits within the firm’s CLARAty.ai platform. It assigns a group of AI agents to each claim throughout its lifecycle, from the first notice of loss to its final resolution, while adjusters keep authority over every decision.
The launch marks a shift for CLARA. Its technology previously highlighted insights, and it now also proposes next steps and helps put them into practice. The agents operate inside the claim file itself, where workers’ comp and casualty losses are ultimately determined. They draw on a decade of proprietary historical outcome data that the company says rivals are unable to copy or license.
With the new capability, adjusters can see straight away where a score originated and how up to date its supporting data is, so they no longer need to track down source documents before relying on a figure. The agents also give claims and actuarial professionals additional context and reasoning.
Features include full data lineage with glossary definitions, metric ownership and versioning, and live visibility into data quality and source validation. Users can also drill down into particular coverage groups, exclusions and claim cohorts, and see clear explanations linking scoring logic to specific claim documents and fields. A conversational agent lets users explore both structured and unstructured data to better understand risk and suggested actions.
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