The global payments industry is approaching a tipping point. As stablecoins, tokenized depositsi, and central bank digital currencies (CBDCs) move from experimentation to commercialization, banks face mounting pressure on traditional payments revenue pools. According to the Capgemini Research Institute’s World Payments Report 2027, these instruments are projected to account for approximately 4% of the global payments volume by 2030, impacting high-margin revenue streams such as foreign exchange spreads, correspondent banking, float income, and transaction processing fees.
Banks have prioritized payment innovation for corporate clients over the last three years with 60% identifying it as a strategic area of investment. However, only one in three corporate clients are satisfied with their primary banking partner, revealing a widening gap between what banks are delivering and what businesses increasingly expect.
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Nearly three-quarters (74%) of corporates describe cross-border payments as slow, costly, and unpredictable. The end-to-the-end journey for corporate payments, from origination and transfer to confirmation and reconciliation, takes roughly 3.5 days. During that process, more than half (57%) report lacking access to live payment status, cash positions, or transparent pricing. Corporates rank predictability of settlement outcomes, real-time visibility into payment execution, and stronger protection against fraud among their most persistent unmet needs. As a result, corporates incur total costs equivalent to 2% of transaction value for a typical cross-border business-to-business (B2B) payment.
Now in its 22 nd edition, the new report surveyed over 1,100 large corporates with revenues greater than USD 1 billion.
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