JPMorgan Chase and Capital One ranked highest in AI maturity considering talent, leadership and transparency, according to Evident’s annual AI index.
To support their AI use cases, banks are rapidly adding specialized talent, focusing resources on enabling the employees who use it and shoring up the controls that keep information safe.
Banks advanced their AI use about three times faster last year than the previous three, as they settle into mature AI use. The 50 banks surveyed for the index cited more than 1,100 AI use cases since 2021.
In an assessment of talent, innovation, leadership and transparency, JPMorgan Chase ranked first in Evident’s maturity index, followed by Capital One, Royal Bank of Canada and CommBank. While public concern mounts over increasingly powerful AI systems, the index’s leading banks have invested in tight controls and solid governance, the report found.
As banks scale AI, they are more focused on deploying AI deeper into workflows than universal adoption, the Evident report found. The number of banks reporting ROI on AI projects was 12, up from eight last year.
Software implementation and advisory tools were some of the AI use cases banks reported as driving value this year. Bank of America, Wells Fargo, Citigroup, BNY, JPMorgan Chase and others have detailed the ways they’re deploying AI throughout their institutions.
AI governance talent across the top 50 banks grew 33% year over year, the Evident report found, as security in the industry remains a priority. Banks are also working to deploy AI in risk mitigation tactics — more than half of banking IT executives expect AI agents to be fully embedded in risk, compliance and audit functions, as well as fraud detection and transaction monitoring, according to Accenture data .
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