Avalara, Inc., the agentic AI leader in global tax and compliance, opened its CRUSH Europe customer conference by showing how businesses can use automation and agentic AI to manage growing tax and compliance complexity while moving faster across markets. Fortnum & Mason and ASOS joined Avalara at the conference to share how their organizations are using compliance automation to support global growth as regulatory requirements become increasingly digital, interconnected, and real-time.
Fortnum & Mason, a 315-year-old British institution, ships to customers in nearly 90 countries. Automating sales tax, import tax, and duties calculations, including the complex classification of food and non-food goods, allows the team to focus on serving customers and delivering exceptional products and services. The company shared its story at Avalara’s conference.
“When delivering across multiple countries and some unique destinations, accurate tax and duties calculations are essential,” said Nataliya Schipka, Director of Finance at Fortnum & Mason. “Automating cross-border compliance allows us to focus on serving customers wherever they are, rather than being constrained by the complexity of compliance.”
Fortnum & Mason was joined at CRUSH Europe by ASOS, one of the world’s leading online fashion retailers. Operating at the pace of global fashion means launching products, entering markets, and adapting to regulatory change quickly, while delivering a seamless checkout experience for customers around the world. ASOS uses compliance automation to support that speed and scale without relying on added headcount simply to keep pace with growing complexity.
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