Applied Systems, the world’s biggest provider of insurance software, has introduced Epic Conductor, an AI platform embedded directly within its Applied Epic system and designed to carry out insurance workflows from start to finish.

The InsurTech firm revealed the platform at Applied Net 2026. It marks a turning point for Applied Epic, which moves beyond simply storing records to actively completing work. The platform handles tasks throughout the insurance lifecycle, covering areas such as policy administration, financial management, submissions and underwriting, while remaining within Epic’s current security permissions and audit controls.

Applied says the launch targets a long-standing inefficiency in the sector. According to the company, close to half of the labour at agencies, brokerages and carriers is still spent on manually entering, re-entering and checking data. This leads to hundreds of mistakes and billions of dollars in outsourced business process spending. Epic Conductor is intended to remove this burden, freeing staff to focus on advising customers and securing new business.

The platform’s automation covers three areas. Within operations, natural language search pulls information from records, documents and activities. Epic extracts policy and new business data from carrier documents, saving 55 minutes per submission, while policy checking and quote comparison can flag an incorrect limit or absent endorsement in time to fix it, saving between 32 and 60 minutes per check. Certificates are also drafted automatically from live data, subject to approval before being issued.

On the financial side, a single carrier document can create the policy, transaction and invoice, each assigned to the right branch and profit centre.

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