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Pyung Hwa renews Rimini Street deal after 50% savings

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Pyung Hwa renews Rimini Street deal after 50% savings

Pyung Hwa Holdings has renewed its software support agreement with Rimini Street for its SAP and Oracle systems, saying the partnership has delivered 50% annual maintenance savings.

The Korean automotive parts manufacturer said the agreement covers its highly customised SAP ECC 6 and Oracle Database environments, which support production planning, materials management, finance, controlling and human resources.

Oracle Database underpins the group's data infrastructure, while the broader environment supports operations across 17 subsidiaries, including 12 in Korea and five overseas. The scale of that setup has made system stability and local technical support a priority.

Pyung Hwa said it had previously faced high annual maintenance charges and inconsistent service levels. It also wanted faster issue resolution and support better suited to its customised systems and local compliance requirements, including year-end human resources tax settlement processing in Korea.

"The first three years with Rimini Street have proven to be one of the best decisions made to support our objective of improving profitability and freeing up our talent for higher-value initiatives," said Sangwook Lee, Director, Head of Information Strategy, Pyung Hwa Holdings.

"The quality of service, the value of the trusted partnership and our confidence in the long-term stability of our mission-critical SAP and Oracle Database environments are why we selected Rimini Street for another five years," Lee said.

After implementing its SAP enterprise resource planning system, Pyung Hwa kept its vendor maintenance contract but remained dissatisfied with the technical support it received.

"Despite maintaining a vendor maintenance contract following the implementation of our SAP ERP system, we continued to experience a lack of substantive technical support and effective issue resolution from the vendor," Lee said.


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