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DHL introduces fee for second delivery attempt

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DHL introduces fee for second delivery attempt

German postal and logistics service DHL has announced several price changes. One of the changes is the introduction of a fee for second delivery attempts of parcels. Previously, second delivery attempts were part of the standard procedure. Now, senders will be charged 2.99 euros.

Logistics and postal company DHL has announced its price changes in a press release. The additional services were announced to business customers. For now, the price changes will only affect German customers and businesses, but it is expected that DHL will expand these rates to other markets eventually.

As of January 1st, 2027, sending a letter in Germany with DHL will cost 70 percent more than it does now. The price will become 1.15 euros. According to the company, this is below the European average of 1.52 euros. The company is also introducing other services and costs to retailers.

The biggest change is the fact that second delivery attempts will cost 2.99 euros, if it is initiated. When a delivery fails, because a customer is not home, retailers will need to pay this fee for a second attempt. German ecommerce association bevh has criticized this plan.

“DHL is indispensable as a service provider for German online retailers. However, by charging extra for a second delivery attempt, DHL is once again deviating from its core service promise: reliable delivery to the customer’s doorstep”, said Juri Schütt, public affairs officer of bevh.

“If DHL cannot keep this promise in the future, retailers will have no control over the process.


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