N-able on Thursday said it's taking additional precautions in the wake of public disclosure of a new set of flaws tracked as 4EverAble2Shell and Agent2Shell.
"We are restricting certain N-central features and integrations," the company said in a Thursday update. "These measures may affect some functionality, but we believe taking additional precautions while remediation is completed is the right action to protect our partners and their customers."
Hosted customers are also being recommended to follow N-able's previous guidance to upgrade Agents and Probes on N-central version 2026.4 HF1 and above, as the update introduces changes in how the Probe and Agent communicate.
"N-able N-central 2026.4 HF1 updates legacy components of the Agent and Probe, which changes how the two communicate," it said. "As such, upgrading both Agents and Probes in your N-central server is a MUST to ensure all managed devices are communicating and patched."
On-premises customers are being urged to upgrade Agents and Probes and ensure Legacy API access is disabled in the environment, if it has been previously turned on.
"Our teams are actively assessing the new disclosures, developing additional remediation, and working to safely restore affected functionality," N-able said. "Protecting our partners and their customers remains our highest priority, and we will continue to take precautionary action where necessary."
The development comes as independent security researcher Sean Bales disclosed two new sets of flaws called 4EverAble2Shell and Agent2Shell that work against the latest version of N-central and can allow attackers to execute arbitrary code as root and gain SYSTEM-level access to Windows systems under specific conditions.
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