CONNECT WITH US
AI & Deeptech

AI & Deeptech

Yelp can now call on your behalf to check wait times at a restaurant

TechCrunch – AI logo

Published on

Add as a preferred source on Google
Yelp can now call on your behalf to check wait times at a restaurant

Over the last few weeks, personal assistants like Instinct, Fo, and Muse have enabled users to call businesses for customer support and appointment booking. Following this trend, Yelp is adding the ability for its app users to get a voice agent to call a restaurant to check wait times.

The new feature, Check for Me, will show up on restaurant pages in the app, where users can enter their party size and phone number. The AI agent then calls on behalf of the user to check wait times and texts them the results to decide if they want to go to that particular restaurant.

Last year, Yelp debuted its voice solution for restaurants and service providers. With this new feature, the discovery platform is fulfilling the consumer side of the equation, though there is a possibility that a user’s agent will talk to the restaurant’s agent, and agent-to-agent communication might break down the conversation.

The company is also updating its Yelp AI assistant that helps users discover restaurants and services. With the new OpenTable integration, users can easily book a restaurant without leaving the app.

Yelp is adding better personalization to its assistant by having it remember preferences that you might have mentioned in previous chats. Plus, you can access your chat history from the past 30 days in the app, with full history available soon.

Users can ask the chatbot to set custom reminders, such as sending suggestions for weekend activities every Friday. The company is also letting users build their own lists, starting with two “Been Here” and “Want to Go” lists.


Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We TheMorningPulse.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It's possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.