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“There is just not a room for error”: SAP is putting its AI agents in the back office

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“There is just not a room for error”: SAP is putting its AI agents in the back office

Earlier this year, at its Sapphire conference, SAP outlined its plans for an “Autonomous Enterprise” run in large part by AI agents. This week at Connect in Las Vegas, the company is focusing on how it is actually putting those agents in front of business users.

While Sapphire caters to IT, Connect targets the line-of-business practitioners who run finance, procurement, HR, and supply chain operations day to day.

Eric van Rossum, SAP’s head of product marketing for applications and suite, tells The New Stack, “Connect is all about making it real. We set the strategy at Sapphire. Now we need to come with the proof points, what that means for our customers, what it means when we have the products in our hands and so on.”

SAP is launching new Joule Assistants across finance, spend management, HR, customer experience, and supply chain this week, and it’s running more than 20 hands-on labs where attendees can build their own agents.

“We set the strategy at Sapphire. Now we need to come with the proof points, what that means for our customers, what it means when we have the products in our hands and so on.” — SAP’s Eric van Rossum

Most of the new assistants will roll out through early adopter programs and general availability releases between now and the first quarter of 2027.

SAP also announced plans to acquire TechWolf, a Belgian company whose AI platform maps the work and skills inside an organization. Terms weren’t disclosed.



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