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Indian companies moving from AI pilots towards deployment: Salesforce

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Indian companies moving from AI pilots towards deployment: Salesforce

Business News Tech AI Indian companies moving from AI pilots towards deployment: Salesforce

Salesforce anticipates India's enterprise AI adoption will expand beyond initial experiments. The company plans significant investments in physical infrastructure and talent development. A new Bengaluru tower is scheduled to open next calendar year. Salesforce will pursue internal innovation and strategic acquisitions for new capabilities. This approach aims to integrate advanced AI features securely for customers.

San Francisco: Salesforce sees India entering a phase of wider enterprise AI adoption, with companies moving beyond experimentation to production deployments and the country offering significant "white space" for digital and agentic AI growth, president and chief executive officer , South Asia, Arundhati Bhattacharya, said. In an interview with PTI, she said Indian firms were moving towards large-scale deployment and that Salesforce would continue to invest in physical infrastructure, upskilling Indian talent and recruitment. "So I would say that yes, they (Indian companies) are moving towards putting things in production," Bhattacharya said, responding to a question on whether Indian firms were moving towards large-scale deployment after experimenting with generative AI and AI agents. Elaborating on Salesforce's India plans, Bhattacharya said a new tower in Bengaluru is expected to come on stream next calendar year as part of its investments in the country.

"We have already invested in a tower in Bangalore, and that should be coming on stream sometime next calendar year. So that'll be a big one. And as for people, we continue to invest in our people. So whether it be in upskilling them, whether it be recruiting them, all of that goes on," Bhattacharya said on the sidelines of the Dreamforce conference here.


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