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How Circle K accelerated DevOps incident triage to under 15 minutes with Amazon Bedrock

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How Circle K accelerated DevOps incident triage to under 15 minutes with Amazon Bedrock

This post was co-written with Marek Klatowicz, Cloud DevOps Engineer at Circle K.

Many DevOps teams know the incident triage pattern: An alert fires, and before anyone can fix the problem, an engineer spends 45–60 minutes figuring out what happened. They pull logs, check service health, and correlate symptoms across a handful of tools. All of this happens before remediation can begin.

At Circle K, this challenge scaled with the business. The company operates more than 17,200 convenience and fuel retail stores across 27 countries. Behind the storefronts, a cloud-native infrastructure supports point-of-sale systems, loyalty applications, and electric vehicle (EV) charging applications running on AWS. As the company expanded its digital operations, the triage overhead grew with it. More services meant more alerts, and each one required the same manual investigation before remediation could begin.

To address it, Circle K built an automated triage system using Amazon Bedrock, a fully managed service that makes foundation models (FMs) available through a single API. For model availability by AWS Region, refer to Supported models by AWS Region in Amazon Bedrock. The system uses an agentic AI architecture to investigate each incident autonomously and deliver a structured summary to Slack within minutes of an alert firing. Instead of raw alerts, on-call engineers now receive actionable context, so they can act immediately rather than spending an hour figuring out what happened.

Since deploying this system, Circle K has reduced mean triage time to under 15 minutes, a 67–75 percent reduction based on the team’s internal incident-response metrics.


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