CONNECT WITH US
AI & Deeptech

AI & Deeptech

From portal-hopping to instant answers: HEMA’s journey with MCP and Amazon Bedrock

AWS Machine Learning logo

Published on

Add as a preferred source on Google
From portal-hopping to instant answers: HEMA’s journey with MCP and Amazon Bedrock

This post is co-written with Mauro Rallo and Patrick van der Plas from HEMA.

When engineers at HEMA needed an answer, they went portal-hopping, navigating disconnected wikis, service catalogs, and IT portals to find it. To turn that friction into instant answers, the 100-year-old Dutch retailer built a knowledge layer on Amazon Bedrock AgentCore. HEMA has over 750 stores across multiple countries, served by a technology organization of engineers, product owners, and business analysts driving digital transformation. It needed a solution that worked across roles and tools.

Over the years, HEMA had quietly built something valuable: a large, structured picture of its own technology landscape. A service catalog mapped people to teams, teams to services, and services to the APIs we expose, and the business capabilities we support. The problem was never that the knowledge didn’t exist. It was that the knowledge was hard to reach. As the engineering organization grew, the informal “just ask the person next to you” model broke down, and teams ended up scattering answers across portals, wikis, and documentation that few people knew how to navigate.

In this post, we describe the challenge HEMA faced with fragmented internal knowledge, why we chose to build HAL, HEMA’s internal AI assistant, using Model Context Protocol (MCP) and Amazon Bedrock AgentCore, and how it changed the way our teams work.

The idea rests on two complementary goals. HAL puts knowledge in one place, and MCP delivers that knowledge inside the tools people already use (the HAL chat, Kiro , Claude , and other agents).


Source link
Related Topics:AI & Deeptech

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We TheMorningPulse.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It's possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.