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AI could free up 40% of banks' middle and back-office capacity by 2030: BCG Report

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AI could free up 40% of banks' middle and back-office capacity by 2030: BCG Report

Business News Tech AI AI could free up 40% of banks' middle and back-office capacity by 2030: BCG Report

AI could free up 40% of banks' middle and back-office capacity by 2030: BCG Report

The integration of artificial intelligence is set to drastically reshape the workforce in the banking industry's middle- and back-office sectors. By 2030, banks are expected to embrace tech-driven models, implementing AI within their operations. Revenue for corporate and investment banking is projected to climb to USD 1.1 trillion in 2026 and further to USD 1.4 trillion by 2030.

Artificial intelligence (AI) could free up as much as 40 per cent of the existing workforce capacity in middle- and back-office banking functions by 2030, as banks increasingly shift towards technology-led operations, according to a report by Boston Consulting Group (BCG). The report said leading corporate and investment banks are expected to move from operating models led by humans with AI supporting individual tasks to technology-led models in which AI is widely used across operations. It said "BCG estimates that up to 40 per cent of current full-time-equivalent capacity in middle- and back-office functions could be freed up by 2030, measured against today's job profiles. Freed capacity is not the same as a net headcount reduction: much of it may be absorbed by new roles as banks redeploy staff toward higher-value, judgment-intensive work."

The report said the way banks redesign their operations will determine whether they can handle business growth efficiently while maintaining profitability. 1 trillion in 2026, up more than 7 per cent from 2025.


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