The Adecco Group is rolling out Salesforce’s Agentforce Coworker across more than 40 countries following a pilot in the UK and France, the staffing group announced on September 15. The group said the rollout brings agentic AI into the daily workflows of 27,000 employees.
Agentforce Coworker is Salesforce’s AI assistant for enterprise staff. According to the Adecco Group, it is built into the Salesforce platform, runs on Anthropic’s Claude, and supports sales and recruitment work, including engagement with clients and candidates.
The group said Agentforce Coworker gives staff a single access point to data, systems and organisational knowledge that previously sat across dozens of tools. According to the group, sales staff and recruiters can use it to find priority prospects, prepare sales briefs, enrich prospect data and check lead status across teams. Recruiters can also select candidates and launch the pre-screening, recruiter or onboarding agents.
The tool will also draw on context from more than 2.5 million agent-candidate interactions recorded since April 2025, the group said.
Adecco Group CEO Denis Machuel said the rollout gives the group’s teams a single interface holding candidate history and client context at the point where human judgment matters most. He pointed to the pilot as evidence of uptake. “Our pilot showed strong adoption in a matter of days,” he said. The September statement did not include usage or productivity figures from the UK and France pilot.
2M service calls. 30% resolved by AI agents.
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