Tesla’s “Robotaxi” service is racking up a wave of terrible rider experiences in Texas — and the complaints are increasingly coming from Tesla’s own fans and ambassadors.

A self-described “Tesla Ambassador” says the service quoted him 66 minutes for a 2.3-mile trip and left him to call an Uber, while a four-time Tesla owner has logged a string of missed pickups and drop-offs left blocks — sometimes miles — from the destination.

Reggie Overton, who describes himself in his bio as a “Tesla Ambassador, MBA, AI/ML certified,” posted a detailed account of a Robotaxi ride gone wrong on August 22.

His destination was 2.3 miles from his pickup location, but the Robotaxi estimated the trip would take 1 hour and 6 minutes. When he called support, he was told it was a bug. The estimate briefly dropped to 16 minutes, “but the actual route never changed,” before jumping back up to 57 minutes.

A support representative confirmed he was seeing the same 57-minute estimate but said he couldn’t reroute the vehicle, and suggested Overton “leave a review.” The group ultimately changed their destination, got out of the Robotaxi, and called an Uber to get where they were going.

“For a 2.3-mile trip, this was an incredibly frustrating experience especially when support had no way to correct what was clearly a routing problem,” Overton wrote. He added: “I didn’t even get a refund.”

I had a horrible experience with Robotaxi, and unfortunately, support wasn’t able to help. 3 miles from my pickup location, yet the Robotaxi estimated it would take 1 hour and 6 minutes to get there.

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