The deployment of automated software systems called AI agents has recently exploded. A November 2025 report by MIT Sloan School of Management and Boston Consulting Group found that 35 percent of surveyed businesses had already deployed AI agents, while another 44 percent planned to implement agentic AI soon. 

To understand the fundamentals and potential impacts of these increasingly popular tools, MIT News spoke with Phillip Isola, an associate professor in the Department of Electrical Engineering and Computer Science (EECS) and a member of the Computer Science and Artificial Intelligence Laboratory (CSAIL), who studies the intelligence AI agents possess, as well as the underlying models and mechanisms that power agentic AI systems.

Q: What is agentic AI and how is it different from generative AI models like ChatGPT and Claude?

A: Agentic AI is AI that takes actions in the world. These actions could be a physical action, like robotic manipulation, or a digital action, like booking a flight. On the other hand, we think of generative AI as making up stories, poems, art, and images, rather than taking actions for us. 

The word “agent” is just a brand name. It usually means AI that is going to help people interact with an application, a website, or the physical world. Most agents we encounter today are digital agents, like customer service agents you can talk with about product complaints. 

Most companies that offer agents use the same few AI models under the hood and give them the ability to take actions and remember what happened.

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